Vision: To be a world class organization in promoting sustainable use of forests and other natural resources.
Mission: Offer value added forest products and services to deliver greatest satisfactiontolargest number of people while ensuring the well-being of forests, wildlife and other natural resources.
Sustainable and systematic logging of forests without the aid of contractors is our main activity. We trade in round logs, cut sizes, pulpwood, fuelwood and furniture which are the byproducts of logging. For more details on our products and services click here.
Our work standard corresponds to the best in the logging and wood industry.
Following are our service standards:
| Sl No. | Service or product | Timeline | Service standard |
|---|---|---|---|
| 1 | Logging work | Completed within 3 months from the date of taking over the coupe | Material removed, debris cleared and coupe site retuned |
| 2 | Pulpwood | Delivered to factory gate within one month of harvesting the produce | Debarked pulpwood above 3 inches in girth and 2 mt in length |
| 3 | Firewood | Retail sale on all working days and working hours | Dry firewood at notified rates |
| 4 | Round logs | To be started | Sale and delivery on the same day |
| 5 | Sawing of round logs | Service available at Dandeli only | Within 3 working days after the logs reach the mill premises |
| 6 | Sale of standard cut sizes in stock | To be started | On the same day |
| 7 | Manufacture of wood items | Only at Wood Yard | Delivery within 30 days after advance payment |
We make every effort to give the best value for your money and time. For more details on our policies click here.
Customers are invited to visit our Divisional Offices for consultation. It is strongly recommended that they personally see the materials and satisfy themselves before making any purchases. Booking of standard items of furniture, other products and services can be done on line using our e-commerce portal (URL to be given here)
Customers are entitled to get the promised products/services at the promised price and time to his/her/their satisfaction with supporting warranty/guarantee if any. For details click here.
KSFIC has a strong customer grievance redressal mechanism. The Executive Director in the Head Office will personally look into each complaint and ensures its resolution. The Regional Manager of KSFIC concerned will get in touch with you and resolve your grievance within 30 days from the date of lodging complaint. The Managing Director also reviews the customers’ grievances every month. If you are not satisfied with the redressal provided, you may send an email to the Managing Director after the initial 30 days period is over. He/she will also review the action taken and get back to you. If your grievance could not be redressed, you are eligible for refund as per our compensation/refund policy within 30 days of agreeing on refund.
Within 24 hours of detecting deficiencies in the product or service of KSFIC, customers are requested to lodge their complaint on this portal (click here to lodge your complaint).
Each complaint lodged is immediately acknowledged and given a token number which you can use to track the action being taken.
KSFIC will make every effort to resolve your grievance to your satisfaction. However, if you are not fully satisfied, you have the option of taking legal action under the Consumer Protection Act, 1986 and Rules, 1987.
We expect our customers to extend full cooperation to KSFIC authorities to get the best deals on business. We expect them to have a reasonable understanding of the industry standards before ventilating their grievances.
